HOW DO I RETURN A PRODUCT?
To return a product, you must clearly inform us via email to firstname.lastname@example.org, giving us your name, address and order reference. If you are within 14 days of receipt of the order, you will be given a return authorization code for the item(s) you wish to return. You should not return any items without this code. We are unable to cover return shipment costs. We recommend that you use a secure, trackable means to return your product.
1. Write the return code(s) for the item(s) you wish to return on a note, making sure you also include your name and address
2. Securely re-wrap item(s) in the original packaging and enclose the note with the return code and your name and address. You must ensure the original box is sufficiently protected.
3. Return to us at
54 Chipstead Street, London, SW63SS
CAN I EXCHANGE A PRODUCT?
At this time we are unable to offer exchanges. If you would like to exchange an item, please return it and place a new order. Please note, relevant return charges will apply and delivery will be charged for your new order.